What makes Extrn unique is the integration of human expertise into the research process. Unlike artificial intelligence and other automated tools, Extrn specialists understand the nuances and specifics of each company’s needs. We do not just search for keywords but analyze each opportunity in depth to ensure it perfectly, or sometimes not quite perfectly, meets our clients’ requirements. Extrn experts use our know-how and experience to uncover hidden details and subtleties that AI algorithms might miss. For example, we can identify potential opportunities by reading between the lines of project descriptions, interpreting the intentions behind the words, and assessing the viability of proposals considering the current business context.
But, just like IT tools can have technical issues, we can also make mistakes; it would be unreasonable to claim otherwise. When reviewing tenders daily, human errors are possible. However, with years of experience, we have implemented measures to minimize such errors as much as possible.
Sometimes our clients inform us about contracts they have heard of or found themselves that we did not consider. Reminders about missed tenders highlight the value clients place on our service, thus motivating us to seek improvement. Our mistakes allow us to strengthen our collaboration with our clients, ensuring a better understanding of their needs and continuous optimization of our opportunity selection process.
Occasional errors are part of our learning and improvement process, and they are mitigated by the significant number of opportunities we successfully identify for our clients. We greatly appreciate feedback from our clients, whether positive or constructive, as it helps us to refine our approach and to offer an increasingly precise and effective service. Customer satisfaction relies on trust and collaboration. Extrn, although fallible, makes the best use of human intelligence. Admitting mistakes is essential to remain honest.